Delivery, exchange and returns

Shipping

We ship with Correos, tracking included on every order.

Free shipping over €100 to mainland Spain.

We ship to most countries worldwide. If yours does not appear at checkout, write to us and we will check it.

All prices include tax.

Processing and delivery

We prepare your order within 1–2 working days and email you the tracking number as soon as it leaves our warehouse.

We do not deliver on Saturdays or public holidays. Orders placed at the weekend are dispatched the following Monday.

If the courier cannot find you at the address given, they will contact you to arrange a second delivery.

You can also collect your order at a Correos office or a CityPaq locker, available 24 hours.

Canary Islands, Ceuta and Melilla

These territories fall outside the EU's common customs territory. Shipments go through customs, so delivery takes longer and IGIC, IPSI or duties may apply, payable by the recipient.

Return for a refund

You have 14 calendar days from receiving your order to withdraw from the purchase, without giving any reason and without penalty.

Tell us before that deadline by writing to annamarkboutique@gmail.com or on WhatsApp at +34 603 300 022. From then you have a further 14 calendar days to send the garment back.

Condition of the garment

We accept returns of garments that are unworn, unwashed, free of odours and with all original tags and seals. Please try things on with the same care you would in a shop.

For hygiene reasons, accessories (necklaces, bracelets, earrings, rings) cannot be returned once the seal is broken.

Cost

Return shipping is at your expense. Take it to any Correos office or drop it at a CityPaq: the amount depends on weight and your province.

If you prefer us to collect it, courier pickup costs €6, mainland Spain only.

Refund

We refund every payment received, including standard shipping costs, within a maximum of 14 calendar days from the moment you tell us your decision. We may withhold the refund until we receive the garment or until you prove you have sent it.

The refund is issued to the same payment method you used for the purchase.

If your order included free shipping and, after a partial return, the remaining amount falls below the €100 minimum, the shipping cost will be deducted.

Size or model exchange

If you would rather exchange the garment than return it, write to us within the same 14 days and we will reserve the size or model you need, subject to availability.

You can exchange the garment for:

• the same model in a different size;
• any other model in the shop (any price difference is paid or refunded);
• a gift voucher for the value of the garment, with no expiry date.

Shipping costs for the exchange are at your expense, unless the exchange is due to our error or a fault in the garment.

Unsure about the size before buying? On every product page you can send us your measurements on WhatsApp and we'll tell you which one works best.

If the garment arrived faulty or wrong

We check every garment before sending it, but if something slips through, we put it right.

Write to annamarkboutique@gmail.com with your order number and photographs of the fault. Collection and reshipping costs are on us, and we arrange collection within mainland Spain.

We offer you, whichever you prefer: repair, replacement with the same garment, exchange for another model, a price reduction or a full refund.

Garments carry the 3-year legal guarantee of conformity under Spanish Law 7/2021.

International returns

The 14-day right of withdrawal applies wherever you are. Let us know by email before sending, with your order number and photographs of the garment.

Return shipping is at your expense and we recommend a tracked method: without it we cannot trace the parcel if it goes missing.

Complaints

You can address any complaint to annamarkboutique@gmail.com. As a consumer, you have the right to turn to the Spanish Consumer Arbitration System or to the consumer authorities of your region.